Lacey has been with the business since April 2019. She became Head of Projects and Service Delivery in October 2023. Lacey leads on developing the improvement and technology roadmap to transform Seras into a digital-first business. She also oversees the day-to-day technology function of the business and ensures it is aligned with our business strategy.
Prior to joining Seras, Lacey spent 11 years in a variety of project management, customer services and digital roles in a range of organisations including CJ Retail Solutions, Talk Talk, and Carphone Warehouse. She has a track record of delivering transformation strategies for businesses within the IT sphere.